Enrolling Your Phone or Tablet in Duo
Duo prompts you to enroll the first time you log into into our pastoral support system.
Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo's authentication devices (for example, Security Keys won't work with Internet Explorer). For the widest compatibility with Duo's authentication methods, we recommend recent versions of Chrome and Firefox.
Step One: Welcome Screen
Click Start setup to begin enrolling your device.
Step Two: Choose Your Authentication Device Type
Select the type of device you'd like to enroll and click Continue. We recommend using a smartphone for the best experience or iOS/Android tablets.
Step Three: Type Your Phone Number
Select your country from the drop-down list and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service.
Double-check that you entered it correctly, check the box, and click Continue.
If you're enrolling a tablet you aren't prompted to enter a phone number.
Step Four: Choose Platform
Choose your device's operating system and click Continue.
Step Five: Install Duo Mobile
Why use Duo Mobile?
- It's fast & easy
- Works in any country
- Doesn't require cell service
Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. It will give you the best experience and we recommend that you use Duo Mobile.
Follow the platform-specific instructions on the screen to install Duo Mobile. After installing our app return to the enrollment window and click I have Duo Mobile installed.
Step Six: Activate Duo Mobile
Activating the app links it to your account so you can use it for authentication.
On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Follow the platform specific instructions for your device:
The "Continue" button is clickable after you scan the barcode successfully.
Can't scan the barcode? Click Or, have an activation link emailed to you instead. and follow the instructions.
Step Seven: Configure Device Options (CHOOSE SEND THIS DEVICE A PUSH)
You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.
If this is the device you'll use most often with Duo then you should enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" and click Save.
Please do not use 'Automatically Call this device' as this does incur a cost us. The push option enables us to provide this service for FREE.
With the 'automatically send this device a push' option enabled Duo automatically sends an authentication request via push notification to your Duo Mobile app on your smartphone/device which you can then click to authorise.
Click Continue to login to proceed to the Duo Prompt.
Your device is ready to approve Duo push authentication requests.
Always click Send me a Push to log in.
All you need to do is tap Approve on the Duo login request received on your phone.