Agents can add unlimited signatures and choose from any of them when replying to a ticket. They can make one of the signatures their default which will automatically populate the reply box every time they view a ticket.
Signatures can be viewed beneath the reply area of the ticket – just click the Signatures tab.
Signatures can be added, deleted and updated directly from the signatures tab.
Warning: If the agent clicks UPDATE without typing a reply then the customer will get an email alert with just the agent signature.