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Agents can add unlimited signatures and choose from any of them when replying to a ticket.  They can make one of the signatures their default which will automatically populate the reply box every time they view a ticket.

Signatures can be viewed beneath the reply area of the ticket – just click the Signatures tab.

Signatures can be added, deleted and updated directly from the signatures tab.  

Warning:  If the agent clicks UPDATE without typing a reply then the customer will get an email alert with just the agent signature.

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