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For users with lots of pre-canned responses we have a few features that will certainly be quite appealing:

Assign a category to a response

Filter Canned Responses by Category and Tag

Filter the canned responses buttons when in the reply area to quickly locate down the one you need:

Search For A Response

When you have a large set of responses it can take a while to locate the one you want so we have made it easy to search through the list:

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