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The following widgets are automatically shown on the WordPress admin dashboard:

Open and Closed Tickets

Closed Tickets

Shows the number of tickets that were closed today, yesterday, this week, last week etc.

Open Tickets By Status (Chart)

Shows a count of open tickets by status. This gives you the most important metric of your support operation – the higher the numbers on here, the busier you’re liable to be.  It also allows you to immediately see how many high priority tickets you have to deal with!

Open Tickets by Status (Text)

This shows the same data in the chart above – just in text form.

Open Tickets By Priority Summary (One Chart For All Priorities)

This widget is a chart of the number of open tickets for each priority level.

Open Tickets By Agent (Detail – One Chart For Each Agent)

Displays the number of tickets open for each agent broken down by the number of days each ticket has been open.  This allows you to quickly see how many “old” tickets each agent has in their queue.

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