Kernow LMC - Knowledge Base for Sessional GPs

Using the support ticket system

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The video covers:

  • Filtering and sorting the ticket list
    • View closed tickets
    • Filter tickets by department, priority, status and custom fields
    • Filter tickets using more than one criteria
    • View tickets that are waiting for a reply from an agent
  • Sorting the ticket list
  • Using custom views
  • Creating custom views
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