Your support information is protected by two layers of security on our pastoral support system with SSL encryption and two factor authentication.
All pages are secure SSL/https (look for the padlock in the web address bar). SSL is the backbone of our secure Internet and it protects your sensitive information as it travels across the world's computer networks.
The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can access it. This is important because the information you send on the Internet is passed from computer to computer to get to the destination server.
Any computer in between you and the server can see your sensitive information if it is not encrypted with an SSL certificate.
When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to. This protects it from hackers and identity thieves.
In addition, once you have registered and on your first visit you will be prompted to set up with two factor authentication.
Two-factor authentication (2FA) strengthens access security by requiring two methods (also referred to as factors) to verify your identity. These factors can include something you know - like a username and password, plus something you have - like a smartphone app to approve authentication requests.
On your first log in you will be taken step by step through setting up your two factor authentication with a smart phone. We use a two-factor security system called Duo and you will also need to download the Duo app to your phone.
Once this is set up you can easily log in with your password and a 'push' to your smartphone which will then give you complete access to your support request.
Duo's self-enrollment process makes it easy to register your phone or tablet and activate the Duo Mobile application so you can receive Duo requests via push notification and tap to approve and login.
Duo prompts you to enroll the first time you log into into our pastoral support system.
Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 8 or later. Some browsers do not support all of Duo's authentication devices (for example, Security Keys won't work with Internet Explorer). For the widest compatibility with Duo's authentication methods, we recommend recent versions of Chrome and Firefox.
Click Start setup to begin enrolling your device.
Select the type of device you'd like to enroll and click Continue. We recommend using a smartphone for the best experience or iOS/Android tablets.
Select your country from the drop-down list and type your phone number. Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service.
Double-check that you entered it correctly, check the box, and click Continue.
If you're enrolling a tablet you aren't prompted to enter a phone number.
Choose your device's operating system and click Continue.
Why use Duo Mobile?
Duo Mobile is an app that runs on your smartphone and helps you authenticate quickly and easily. It will give you the best experience and we recommend that you use Duo Mobile.
Follow the platform-specific instructions on the screen to install Duo Mobile. After installing our app return to the enrollment window and click I have Duo Mobile installed.
Activating the app links it to your account so you can use it for authentication.
On iPhone, Android, and Windows Phone activate Duo Mobile by scanning the barcode with the app's built-in barcode scanner. Follow the platform specific instructions for your device:
The "Continue" button is clickable after you scan the barcode successfully.
Can't scan the barcode? Click Or, have an activation link emailed to you instead. and follow the instructions.
You can use Device Options to give your phone a more descriptive name, or you can click Add another device to start the enrollment process again and add a second phone or another authenticator.
If this is the device you'll use most often with Duo then you should enable automatic push requests by changing the When I log in: option and changing the setting from "Ask me to choose an authentication method" to "Automatically send this device a Duo Push" and click Save.
With the 'automatically send this device a push' option enabled Duo automatically sends an authentication request via push notification to your Duo Mobile app on your smartphone/device which you can then click to authorise.
Click Continue to login to proceed to the Duo Prompt.
Your device is ready to approve Duo push authentication requests.
All you need to do is tap Approve on the Duo login request received on your phone and you will be logged in.